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Russ Lyon | Sotheby's

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Here are a few nice things that Jan and Wally's clients have to say about them:

 Readers Choice Award

Jan was honored to win the KUDOS Readers Choice Award for best Real Estate Agent in Sedona. It's wonderful to receive that kind of special recognition in the community, but see below for the more personal comments from very happy clients.

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"We are beyond thrilled with our experience working with Jan Bigelow and Wally Reule. Purchasing a home was a huge milestone in our lives and Jan was the perfect partner for us. We knew nothing about the process and Jan guided us through, with ease and attentiveness. When we first met Jan, we immediately realized that she takes time to truly understand what we wanted and needed from our home. As we changed those wants and needs, she changed with us. We never felt any pressure or felt as if we were taking too much of her time. In fact, even though Jan is always in demand, she made all the time for us that we needed. When we finally found our home, Jan made sure that we put an offer in that was clean and well put together. We believe that due to her diligence and reputation, our offer was quickly accepted. Jan has connected us with great contractors and services to make our move a seamless transition for us. Jan is professional, smart and is extremely knowledgeable about the fluctuating market conditions. We are in our dream home but if we ever choose to sell it, we would work with Jan in a heartbeat."   Mikelle and Michael

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"Jan Bigelow has been one of Sedona's top 20 realtors for the past five years for several reasons. I came to notice Jan when she sold a home down the street in one day. I took note of her name and phone number and asked her how she did that. Jan also has many buyers who are working with her, and in the example above, she had three buyer's bid on that property in one day. Jan possesses a strong work ethic. She developed a marketing plan for my home and executed it in a timely manner. Her marketing plan included having home stagers make sure furnishings utilized all the spaces well and showed the many ways each room could be used. The stagers brought life to my home, and I will use them when decorating my next home. The home stagers have an eye for how the home will photograph. Jan brought in a professional architectural photographer whose artistry showed my home in the best possible light. The photographer brought his own professional equipment worth thousands of dollars. I have seen other realtors use their smart phones to take photos of homes; this is a major shortcut that you should avoid. The remarks about the home by potential buyers were very positive thanks to Jan's foresight. Other methods of marketing my home included several internet sites, including Tour factory, Facebook and many other sites tied into the Sedona MLS. She also used print media and flyers, and my home was featured in Sedona Homes and Land. Jan held a special event for the Cornville realtors to come and tour my home. Jan makes no assumptions and does her research whether in the field or at her desk. She met with the appraiser to convey all of the upgrades I had made to my home since I had purchased it. I had a "best possible timeframe" to have my home on the market, and my and I received an offer in my timeframe. I found her to be highly professional throughout the process and timely in her communications. If I decide to list my next home, I would not consider any other agent.".....H lyman 10655 E Willow Dr, Cornville, AZ 86325

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"I started working with Jan last fall. I live in Ohio and was in search of a 2nd home that could be rented for some income and personal use. My heart was set on a house in Sedona - I made a trip to Sedona last October to start the search. Jan had taken all my feedback on potential homes and organized (meticulously) 2 days of visits. That first trip did not end in an offer. Jan continued searching and advising me of any homes that met my needs. In March I made my second trip to Sedona to see more houses. Again, Jan had listened to all my feedback, organized appointments to see several homes that we thought were potentials. We had no luck in the Sedona area this trip either. However, on a long shot Jan asked if I'd be interested in seeing a hacienda in Cornville. I agreed to see the house.....fell in love with it and now own a property in Cornville! Being a remote buyer certainly made things more complicated. Jan in addition to being my (buyer) agent representative also happened to be the listing agent. Not to worry she enlisted her husband, Wally Reule to step in and represent me during the negotiation phase of the process. They were both very professional, experienced and well connected through many strong relationships. They offered me many referrals for an accountant, a mortgage broker, paralegal, property mgr...etc. I feel very fortunate to have had the opportunity to work with both Jan and Wally and if you want an agent that truly listens and will work like crazy to make things happen.... I'd recommend Jan and/or Wally =)"...Stormi

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"I felt this was a pretty straightforward transaction as there were no things to repair and it was priced right. Having said that, I feel Jan was great to work with and kept me up on what was coming next in the whole process. She also recommended a weed control guy and a septic cleanout guy. Very helpful as I no longer live in the house. She went the extra mile and watered plants for me. Thanks Jan!".....Jess

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Wally and Jan were the most professional and amazing real estate agents I have ever had the pleasure of working with. I have bought and sold a few different houses over the years and Wally and Jan really showed me how the best of the best operate. There was a lot of interest in the home I wanted to purchase. I credit Wally and Jan for making sure I was the person who got the house. They worked quick to get my offer accepted. In the end, there were quite a few back up offers on the house! Also, the house I purchased needed to be updated. When I asked Wally 3 times (yes 3 times) if I could come to the house prior to closing and spend an hour going over designs, he didn't hesitate. He showed up with a smile and stayed until I was ready to leave. If you are purchasing a home in the Sedona area, you must use Wally and Jan as your real estate agent.....Alicia

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I have had my home in Sedona for nine years and after my work situation changed, I had to move out of state. This can present challenges when selling as an absentee homeowner. I contacted Jan to help me through this process. She was amazing to work with and made this process seamless and easy. She took good care of my home in my absence and worked with contractors on my behalf to complete the work necessary to sell my home. She was upfront and honest about selling price and what buyers would look for in my type of home. Communication is her strong suit and she goes the extra mile to ensure that you are informed every step of the way. She is fairly priced and worth every penny as she works hard to make her clients happy. This has been the easiest real estate deal that I have had to date and I thank Jan for helping me through this process....Julia

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Working with Jan Bigelow has been an absolute joy! She looked after our property, kept us apprised of things we needed to know, and was consistently professional in person and via the telephone. We live quite far away and it was a comfort to know Jan was available...Doug & Sandra

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Jan helped us get the house in marketable condition. Her sense of timing for showings, open houses, and pricing were perfect. She made sure the house and grounds always looked in tip-top shape. Showings feed back was direct and to the point. My calls to her were returned within the same day. And, most important, what a delightful, happy, intelligent person to work with...Christina

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Jan Bigelow is one in a million ! Having had the fortunate experience of working with Jan to sell our home in 2015,we eagerly sought her help to buy our present home on our return. We have bought and sold several homes in the last 20 years and we can truly say Jan is the best ! She is professional, competent, energetic, honest, trustworthy and always intuitive to your needs .Jan also has a reliable crew of workmen to call on who did excellent work for us. Kind and thoughtful, Jan puts your needs and concerns first, going above and beyond the norm to ensure that your move is as stress free as possible. With Jan in your corner you can't go wrong. Thank you Jan !   Richard & Roisin

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We were truly fortunate to find Jan. She and her partner Wally have a lot of integrity as individuals and give a lot of honest hard work to their customers. Jan helped us find a home in Sedona was always readily available to us, truly professional, and very experienced with the process of buying and closing on a home. She and Wally helped guide us long distance through the home inspection and closing process, and they were extremely competent and trustworthy. We felt we were guided expertly, and their genuineness was the real shining star. We would highly recommend working with them, and we are so glad to have made Sedona our home!...Kevin and Jeannine

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My wife and I were looking on Zillow when we saw a home we loved. Jan was the listing agent and she returned our phone call in a matter of minutes. She was helpful in putting in our offer and presenting it to the sellers. All of the people she helped us find during the inspection process were extremely helpful, prompt and reasonably priced. Ultimately we landed the house which couldn't have been done without Jan's help. I would definitely work with Jan in the future and recommend her to anyone looking for a home....Anthony

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From the very beginning Jan and her partner, Wally, were fully engaged in learning our interests and goals and in learning the property. With systematic research they helped us arrive at realistic expectations for a sales price. They guided our assessment of relevant repairs and updates along with recommendations of people who could perform this work. They helped in finding ways of reducing our clutter and disposing of items unwanted for our move or for showing the house. They made expert use of marketing tools including websites, expert photos, and brochures. Working with Jan and Wally was truly a collaboration. They were always available for questions, and followed through on every aspect to its resolution or completion. They were a joy to work with and made the entire process go smoothly. We highly recommend them....Norm and Jane

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Jan Bigelow was WONDERFUL! Responsive, professional, knowledgeable. We would definitely use her again. She listened, she staged the home nicely and had a stable of Handymen, Yard workers etc who were great and promptly corrected any problems. We have worked with several Realtors and had some very bad experiences, bordering on dishonesty. Jan was a breath of fresh air and restored our faith in Realtors! Annette

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Jan and Wally are our choice for finding Sedona real estate — they did make Sedona our home for my wife and I. We can’t say enough how they both helped us find our Sedona property and professionally completed the transaction. They quickly translated our wishes and needs to a quality list of prospective properties. Most realtors could have done the same, but they both are truly interested in each of their clients and go the extra mile to find your ideal property. We can’t recommend them enough for all your Sedona AZ real estate needs....Larry and Kathy

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At 66, I was a bit of a newbie when it came to buying land. Through another colleague in the Sotheby's office, I was introduced to Jan Bigelow. I wasn't too sure about the process of buying land-- and in fact-- was feeling a bit overwhelmed. The idea was to buy a lot, and then design and build a small home for my retirement. Ms. Bigelow was my champion! While I'm a fairly independent person, I was truly glad and relieved to have had her on my side. Throughout the process, Ms. Bigelow was present when I had concerns or questions, and was always willing to go the extra mile. That's important when buying a home or property as there always are situations that arise that one can never foresee. This is when it really counts to have a realtor as "present" and well-versed as Ms. Bigelow. The end result is that I did buy a lovely piece of land. Looking back, I'd have to say the process was very smooth.....August

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"Wally Reule is an A-Z broker. He helped my family make a purchase in the Sedona area. He gave us help and service beyond what any average sales agent would provide. You never get the sense that he's helping you for the money. He takes personal interest in helping, and provides the brokerage service you didn't realize was available in the market. After getting to know him a little, he's not only an asset to the profession and his business, but also to the community he lives in. Treat yourself to his service, and treat him fairly in return. You won't look at common real estate agents the same afterwards."....Jason

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Here's an unusual one because it comes from the broker from another company. "Congratulations on this successful transaction.... You are a credit to the real estate industry in general, Realty Executives specifically, and most importantly to yourself."  Dick Holborow

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"Jan Bigelow worked hard to find me a home in Sedona.  Jan mapped out our route at the office, helped me find a lender, and drove me around all day looking at and into homes.  She impressed me with her ability to ask questions and intuitively know what it was I was looking for.  I appreciated the discussions as well as her honesty and frankness, her insights and perspectives, as well as knowledge about each home and the surrounding areas.  At the end of the day I knew what was out there in my price range as well as what it was I was truly looking to buy.  She was tireless, positive and willing to go the extra mile."  Leslie

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"I want to let you know how much I have appreciated having Jan help me with the selling of my house.  She was always available to help me with my needs.  I appreciated her pleasant way of answering my many questions and the encouragement given.  I certainly will recommend Jan to anyone who asks me who helped sell my house."  Mildred

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"If you are interested in finding the right home in Sedona, having an incredibly complex process made easy, having your realtor truly advocate for you, being treated with respect, care, honesty and warmth, run, do not walk, to Jan Bigelow. We have never purchased a home before, and living in Alaska certainly complicated the process. Jan made it easy for us. She is tireless, proactive, understanding, intuitive, a creative problem solver and will not quit until you find the right home. I am convinced that you simply could not be in better hands than Jan Bigelow's".....Maureen & Stuart

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"Jan Bigelow is an exceptional agent! Jan's thorough understanding of the Sedona/Oak Creek areas and her ability to familiarize us quickly with the ones we expressed interest in were invaluable. Jan is smart, honest, warm and committed to our needs and desires. Her utmost concern was to make sure we find our perfect home. Her energy is endless and her commitment is sincere. Professionally, she is top notch! Personally, she is a class act. Work with her if you get a chance"  Kathie

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 "We are so very grateful to have had Jan Bigelow as our realtor. What a delightful person and such a professional. She is extremely knowledgeable  of the area, the properties and has the gift to 'tune-in' to her clients needs and desires. Jan's positive outlook, honest feedback and quick action made it possible for us to find and secure the home we plan to retire to. Jan is a special person who shows real interest in people and doesn't treat you simply as a client. She definitely went above and beyond and we will be ever thankful!".....Bill & Jody

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 "Our buying experience with Jan was truly a pleasure. She had organized viewing the properties all on the same day which was a relief as we were visiting from Ohio and were on a tight schedule. She got an answer for any questions we had. Her guidance and opinion helped us immensely in making a decision and eventually getting the property we wanted for a great price. I highly recommend working with Jan.".....Scott & Nadia

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"I can't say enough nice things about Jan. She was very friendly and highly professional. Coming from New Jersey, we did not know much about the Sedona area, so Jan first educated me about the different locations by spreading a map on her desk and highlighting all the areas that we might be interested in. Her knowledge and expertise about Sedona was very helpful.Top rate agent for sure! Really knows her stuff".....Gina, a real estate agent

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 I was looking for a condo while living on the other side of the country. Jan was very easy to work with despite the physical distance between us. She took the time to get a good sense of what I was interested in, so the property listings that she sent me were just what I was looking for.  She is very knowledgeable of the area. I could only be in Sedona for a couple of days, so Jan cleared her schedule so that she could show me around. Because of her excellent pre-planning I was able to make an offer before leaving town. During closing Jan was very responsive and proactive at addressing issues as they came up. I highly recommend Jan Bigelow for your real estate needs.....Tim

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Jan was great - vacationing in Sedona from California with an eye toward retirement, we connected with Jan on a search that lead to a perfect house with casita.  Jan heard our needs and applied them to the market with a skill that made our vacation fun. We got the lay of the land and found what we wanted. The escrow process started when we returned to California and Jan kept up smoothly moving through the paperwork. After closing we needed to rent our houses. Jan and her partner Wally made that happen by connecting us with solid trustworthy renters that will look after our property until we retire. Jan & Wally are now friends...Ron & Jim

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I just wanted you to know that while this note is long overdue, it is only because I have been busy with getting settled that this delay was caused. First, I would like to send you a great big "Thank You" for all the extraordinary ways in which you were of assistance to me in the sale of my home.  You and your staff were always there in "Johnny on the Spot" fashion. You, personally went into immediate "high gear"  having photos of the house taken and assembling them in a beautiful format, to getting every thing up and ready on the internet, as well as all the other many ways you developed your personalized sales program. I also became aware that you skillfully seized  every moment in the marketing of my home. You seemed to take its speedy sale (3 days) in stride and went into the important final sale phase with confidence and wrapped up the entire deal in a matter of hours.I was so appreciative of the speed, the efficiency, and the personalized service you offered me.Included in this service was the actual delivery to me of the laundry I had somehow left behind in the washer.There was not a detail overlooked.   Again, Thank you so much....Rose Marie 

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Jan and her associate, Wally Reule, did a great job in advising us before the listing came out. We moved back to Florida before the house was listed. They did a great job overseeing the few needed renovation/clean-up jobs that needed to be completed. Wally did a great job keeping us up-to-date as to showings, open houses, etc. The signing of necessary paper-work and offer/counter-offer process went very smoothly via the internet. We were very pleased with the efforts and professionalism of both Jan and Wally....Matt

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Janet is a Professional! She is knowledgeable, energetic, personable, always well prepared, on time, available to answer questions at any moment and goes above and beyond for her clients. She is a joy to work with! We are out of state buyers looking for our retirement spot. Jan was tireless in making sure we were well informed and prepared on the trips we've made out to look at properties. Her goal was to make us satisfied homeowners, not just complete a sale. If you want an agent who is on the ball and ready to help you buy or sell a home call Janet, she will help you get it done.....Lori
 
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Jan was a joy to work with. She set my husband and I up with all the information we needed to understand the Sedona housing market. In addition, she drove us around Sedona and surrounding neighbourhoods so that we could get a comprehensive understanding of the broader Sedona areas and what was available within our price range and home expectations. Having purchased a number of homes in the last 15 years, I would put Jan way at the top of any agent I have worked with. I would highly recommend Jan if you are looking for a capable professional who is also great to work with....Victoria and Pat
               
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I've moved seven or eight times in the last twenty five years or so, but haven't had much experience with realtors who do anything, so I was stunned by Jan. She gives realtors some credibility for me. She worked tirelessly to arrange things for us and made the process almost effortless for us. A listing of all that she did for us would take far more room than I have here. If you have a chance, work with her. She's a great realtor, and more importantly, you don't get that many chances to meet a truly wonderful person....Craig 
               
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Couldn't speak more highly of Jan. We selected our home during a visit to Sedona and for several months Jan was in contact with us regularly right up to the actual closing, which was done from Michigan. She is a wonderful, friendly lady who knows her stuff! Subsequent to our moving here, Jan has been in touch to make sure all is going well. It is!.....Linda